Effective Date: October 1, 2025
Welcome to not-impressed.shop. All of our products are made to order and fulfilled by our trusted partner Printful. Because of this on-demand production model, we don’t hold inventory or accept traditional retail returns. Our policy is designed to reflect Printful’s terms while ensuring you know exactly what to expect when you shop with us.
1. Damaged or Defective Items
If your order arrives misprinted, damaged, or with a manufacturing error, we’ll make it right. Please contact us at info@not-imressed.shop within 4 weeks of delivery with your order number and clear photos of the issue.
We’ll verify the problem and arrange a replacement or refund through Printful at no additional cost to you.
2. Lost in Transit
If your package doesn’t arrive and tracking shows no delivery, contact us within 4 weeks after the estimated delivery date. We’ll submit a claim with Printful and, once confirmed, issue a replacement or refund.
3. Buyer’s Remorse & Size Exchanges
Because every product is made to order, we do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or preferring a different design.
We strongly recommend checking size charts and product details carefully before placing your order.
4. Return Instructions (If Applicable)
If Printful authorizes a return (e.g., for defective items), we’ll provide you with the appropriate return address. Items returned without authorization will not be accepted.
5. Refund Processing
Once a refund is approved, it will be issued to the original payment method. Refund times vary depending on your payment provider but usually take 5–10 business days after processing.
6. Contact Us
For any issues with your order, reach us at:
Email: info@not-impressed.shop
Website: not-impressed.shop